The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night. In case of the death of a Member, Points in the Hilton Honors Mutual Fund will go to the surviving spouse. So your next getaway is closer than ever. For purposes of obtaining tier status, a Member will receive stay and night credit for one room only. Documentation (as defined in Accrual of Points) must be furnished within 90 days of stay in order to count toward tier-level qualification. Any Points, Certificates or benefits which Hilton Domestic Operating Company Inc. deems in its sole discretion to have been transferred, sold or assigned in violation of Program Terms and Conditions may be confiscated or canceled. Pre-Registration and Expedited Check-In: Available to all Members for whom Hilton Honors has room preference information and a valid credit card number on file. Once the Member has reached a certain Elite tier, the Member may keep such status for the calendar year in which the Elite tier was earned and the subsequent calendar year. Terms and conditions apply., Opens new tab. Members who qualify to gift status the following year can gift to the same member. TAP Air Portugal Elite Rollover Nights do not count toward achieving Gifting Status. All Hilton Honors Terms and Conditions apply. We may modify these Terms and Conditions from time to time by posting the revised Terms and Conditions on our website. Members will not earn Points or promotional miles for incidental charges during hotel stays redeemed with a Marketing Partner's discount/free certificate unless otherwise stated on the certificate. Submit a request Submit a request Please choose your issue below - Submit a request Suggest a restaurant Missing reward Site feedback Member privacy request Add your restaurant All Rewards must be redeemed in strict accordance with the procedures specified on the Reward Confirmation document. } Base Points will be earned for all eligible folio charges incurred on Earning Rooms. Hilton Honors Bonus Points you earn with your Card will be posted to your Hilton Honors account up to 12 weeks after the end of your billing period. For the Stay" places the hotel front and center, elevating the role and importance of the stay at a time when lodging advertising is a sea of sameness, featuring overused . Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to you. Hilton Honors is not responsible, and assumes no liability, for changes or discontinuances of the Marketing Partner's service or product(s) which may affect Program Rewards offered, the accrual of Points or devaluation of Certificates. Expect to receive your membership card and welcome materials within 4 weeks. Fill in the available fields within the 'Missing Stay Request Form' and click ' SUBMIT ' (only visible once Form has been completed) [ Click here to view Image] Allow up to 10 business days for your eligible Marriott Bonvoy Points to post Android Mobile App After logging in, tap ' Account ' at the bottom of the screen [ Click here to view Image] To request credit for missing rooms, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. The instructions can be found in the dedicated email that each member receives who completes 40 nights and 70 nights. Rewards requests placed by telephone will require the Member to provide account verification. Event Planner earnings are void where prohibited or restricted by local law. Yes, qualifying nights in excess of those required to qualify for elite status level in the 2022 calendar year will count toward earning status in 2023. Eligible nights include both paid and reward stays (including Points & Money Rewards stays) and count toward the achievement of the Milestone Bonuses. Please anticipate a follow-up in 7-10 business days. Points & Money Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates. Still no word and still not showing up. Sign into your account and submit a Missing Stay Request form. A member can only earn one gift of Gold and one gift of Diamond within one calendar year. Customize the blanks with exclusive fillable fields. A "night" is a night that is part of a "stay," as that term is defined herein. Please make sure you are logged into your Hilton Honors account to automatically receive the benefit on qualifying stays. The friend must login to the elite status gifting landing page using their Honors account credentials and then enter the claim code. Thank you for reading me and reaching out. Also, see the Past Stays section of My Account for more choices to build your Points balance. A "night" is a night that is part of a "stay," as that term is defined herein. Hilton reservations login Summit View. A 80% bonus on Base Points earned during the period they are Gold Elite Members. A qualifying event may include, but is not limited to, a group or business meeting, conference, room block, wedding reception, family reunion or other event contracted through the sales or catering department and sold at published rates. Rewards will be re-deposited only into the original account from which the Points were deducted. The sale, barter, gift or assignment of Hilton Honors Points, Point awards or other benefits, other than by Hilton Honors, is expressly prohibited. Hilton Honors may attempt, but is not required, to send correspondence to active Members to advise them of matters of interest, including notification of Point forfeiture or Program changes. Any applicable federal, state or local taxes, including, without limitation, city occupancy tax, are not considered "eligible folio charges" and will be omitted for purposes of Point accrual for hotel stays. I got a response within two days correcting the amount. Hilton | Hilton Honors - New to Hilton - I am new to HH having received a gold card out of the blue (I think due to my BA Exec Club membership). Step 2 - Hilton log in page Type in your username or your Hilton Honors then your password. Effective April 1, 2004, new Hilton Honors Mutual Fund accounts are no longer available. Dining room or other charges not billed to a Member's room during a stay are not eligible for credit. The Event Planner Bonus Point recipient does not need to be a registered guest or attend the meeting. These specifically identified experiences will only be available to Diamond members and identified on the auction page. The term "eligible folio charges" is defined below. Members can utilize the 5th Night Free benefit on an unlimited number of stays annually. See the Terms and Conditions below or online at Rewards which apply to each specific Reward. All nights earned above the member's tier will rollover into 2023. Once verified, the member will have elite status for the next 365 days. Within a calendar year, the maximum amount of nights that a member could achieve toward these bonuses is 365 nights equivalent to an additional 360,000 Hilton Honors Bonus Points per year. You can easily customize your username and password by signing into your Hilton Honors account and updating your personal information. Members may purchase up to 80,000 Hilton Honors Bonus Points per calendar year. To see tier qualification terms, please refer to Member Benefits terms. The term "eligible folio charges" within the Hilton Portfolio shall mean: room rate, food and beverage, telephone, laundry, pay-per-view movies, entertainment and recreational facilities, and other incidental charges charged to the Member's room during the Member's stay. We have extended the amount of time required to keep your Hilton Honors account active from 15 to 24 months. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points. Simply update your email subscriptions in the My Profile section of your account. Hilton Honors Mutual Fund benefits are designed to allow legally married couples to combine their Point earnings toward Rewards, and/or to combine their stay/Point earnings toward special promotion qualifications or Elite qualification. Lifetime Diamond members will not rollover nights as elite status is secured for life. All other nights of the stay will be charged at the applicable full Standard Room Reward price. View Hilton Honors Car Rental Marketing Partners and the number of Hilton Honors Bonus Points that may be earned. Three total years at Diamond status (years do not have to be consecutive). Hilton Honors Points can be transferred to another Hilton Honors Member in increments of 10,000 Points at a nominal processing cost. Any Reward redeemed by the Member before the Points are forfeited (such as a hotel reservation made or a car rental voucher obtained) is still valid. Internet Access may not be complimentary in meeting spaces or at properties with a resort charge. Every bonus offer has specific requirements that must be met before Hilton Honors Bonus Points can be awarded. # 9. Any Points offered in conjunction with specific hotel stays will be considered earned when the stay has been completed, fully paid and added to the Member's account. Members who have a Mutual Fund account as of March 31, 2004 will continue to receive Mutual Fund benefits. Total cost of Points will be shown to Member during the purchase process before the purchase is completed. In order to register for the promotion, you may need to update your password first. Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Example: If you book two rooms at the same hotel for a one-night stay you will earn Hilton Honors Points on both of the rooms, but you will only receive one-night credit total toward achieving the Milestone Bonuses and toward elite status qualification. Members may also earn Hilton Honors Points for eligible charges to Hilton Honors credit cards, a list of such credit cards is available here, subject to terms outlined in their Cardmember Agreement. Redemption stays can be used for Standard Rooms or Premium Rooms; both Reward types are for double occupancy room rate. Last edited by Guy Betsy; Nov 15, 18 at 2 . Online Point redemption for Hotel Reward Stays requests. You can earn Hilton Honors Base Points when you stay at our hotels and resorts (see questions #5 above). https://www.hilton.com/en/hilton-honors/credit-cards/, Hilton Honors Discount Terms & Conditions. This applies to any year of enrollment, including without limitation, the first year of enrollment. Hilton employees and/or hotel team members are not eligible to accrue Points when contracting business on behalf of Hilton at any property within the Hilton portfolio. The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws. *, Two complimentary bottles of water per stay at Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites, and Hilton Garden Inn properties. } Only individuals of majority age in their state of residence may enroll in Hilton Honors and become Members (defined as individuals who have been accepted as Members by Hilton Honors). Members must re-qualify for Elite status each calendar year. The stay posted to my Hhonors account right away but there are no points. Hilton Honors also reserves the right to discontinue membership for any Member who Hilton Honors believes, or if there are reasonable grounds for suspecting, in its sole discretion, has: acted in a manner inconsistent with applicable local or federal laws, regulations or ordinances; breached or violated any of these Program Terms and Conditions; engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing in connection with the account, including without limitation, involving Reward redemption or Certificate use, or other Member benefits; engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written in nature, towards any hotel within the Hilton Portfolio or their guests or employees, or towards Hilton or any of its employees or contractors, or failed to pay any bills or accounts due to Hilton or any hotel within the Hilton Portfolio. Recipients of Rewards may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation. Hilton Honors Bonus Point credit, including Points earned with partners and other promotional bonuses, will be awarded on one room only (except for the elite tier bonuses and quarterly promotions mentioned above). Please call the hotel for further assistance. And for the Hilton corp reading this, and for FWIW, I view . Members will receive these Bonus Points once completing the eligible stay that achieves the Milestone Bonus. Members will not earn promotional miles during a Reward Stay (even if there are incidental charges applied to the room during this type of stay). If booking a Reward Stay reservation via phone, you will receive a Reward Confirmation document via email. 684369732 This is my Hilton Honors numbers. Diamond Elite Members will receive the following during stays as a registered Diamond Elite Member: Diamond status extension - Eligible Diamond members will have a one-time opportunity to extend their Diamond tier status if they will not requalify via stays/nights/Base Points. Hilton Honors is not responsible, and assumes no liability for transportation or other services that Marketing Partners provide or fail to provide. Save my name, email, and website in this browser for the next time I comment. You can redeem Hilton Honors Points online, on the Hilton Honors App, or by calling +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or by contacting your local Hilton Reservations and Customer Care center. What happened to them? Bonuses will be applied to stays in the order they are posted to the Member's account. package rates, bed & breakfast rates) or taxes that are quoted as a per person or per room charge; or is an All-Inclusive property. This benefit excludes stays at any hotel when the rate includes additional components (e.g., meals, activities, parking); specialized rates (e.g. HILTON HONORS PROVIDES THE HILTON HONORS PROGRAM, THESE AND OTHER MATERIALS, AND OTHER SERVICES AND PRODUCTS "AS-IS" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. As long as they are available at the time of booking, even our most luxurious, oceanfront, penthouse suites can be yours. Thats the fastest way to claim your missing base points and associated bonus points (providing youve registered to the bonus promotion beforehand). Click Done after twice-checking all the data. window.mc4wp = window.mc4wp || { Hilton Honors Marketing Partner Rewards may be substituted with an equivalent Reward by Hilton Honors at any time without notice. Here are the most important ones: First of all its important to note that you cannot claim points on the Hilton Honors app. Make sure you put as many information as you can particularly a confirmation or booking number. Mobile Notary Services. Your login is always executed through a secure connection. Here are the step-by-step actions you can take in order to claim your missing Hilton Honors points. Hilton Honors Sign In page Step 3 - My Account Once in your account click on the My Account link. Due to launch in January 2023, the Diamond Status Extension will allow "eligible Diamond members" to stay minted through to 2024. Diamond Elite Members will receive the following during stays as a registered Diamond Elite Member: At Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton and DoubleTree by Hilton and Tapestry Collection by Hilton properties, Diamond Hilton Honors Members may receive upgrades to preferred rooms, based on availability at the time of arrival. For new Members, credit will be accepted for any stay occurring within 30 days prior to enrollment in the Program. A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii. Hilton Honors Mutual Fund accounts are available only to couples legally married under the laws of the state or province or country in which the couple resides. For purposes of counting stays and nights for Elite tier qualification (as explained below) elite status gifting (as explained below) and milestone bonuses (as explained below), Reward Stays will count towards the number of overall stays and nights. Once a status has been gifted to another member, no change can be made during the same year to remove or change that status. I had (which I've already switched over to Hilton) wane. Elite rollover nights are only valid for the next calendar year and expire thereafter. If the hotel makes any adjustments to an item from your receipt after you have checked out, those modifications do not appear on the online version of your receipt. Activate your online account Not a member? Hilton stay request a target account linked to your transportation program like to get the hilton missing points request form, then typing in all businesses. Member Information Member ID * Program ID * Please select a program Your Contact Information First Name * Last Name * Email Address * Rental Details Pick-up Date * Format: MM/DD/YYYY Return Date * Format: MM/DD/YYYY In the event Hilton Honors is held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you to the entity held liable which were not provided by such entity. View required documentation regarding transference of a deceased Member's benefits. and excludes taxes, service charges, rebates and commissions. Failure to supply the adequate and unaltered documentation may result in denial of such Point credit. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual are not eligible for Hilton Honors Points. Charges in connection with banquets or other catering functions are not considered "eligible folio charges" for purposes of Point accrual, with the exception of Points earned from qualifying meetings or events through the Hilton Honors Event Planner Program. What happened to them? Members can use up to the total daily maximum and are responsible for anything beyond that amount. Event Credit vouchers may be redeemed at any hotel in the Hilton Portfolio, even if the hotel is not an Event Planner program participating hotel. But whatever happens, you want to make sure your up to date with your current points balance. In the U.S. and Canada (toll-free): 1-800-548-8690. For the Member's protection, all hotel travel documentation should be retained by the Member until the Point credit has appeared on his or her Hilton Honors statement. If you've been a Hilton Honors Member for at least 12 months, you can earn Points for past stays within the year. Applies only to five consecutive nights within the same full Points Standard Room Reward stay at the same property, up to 20 nights, when confirmed at time of booking. 10. If free night is declined, reservation is cancelled, or check-out occurs before fifth night, the free night is forfeited and has no cash, Point, or Reward value. We may also use and share your personal information in the ways described below, in addition to what is described in the Privacy Policy. General cancellation policy: cancel 48 hours prior to arrival to avoid cancellation penalties. Per existing rules, nights for stays that cut across years (December into January) will apply to the status year of the check-out date. Participating hotels within the Hilton Portfolio are subject to change at any time, without notice. No resort fees on Reward Stays booked using all Points, or for Promotional free night stays (e.g., issued by credit card partners, etc.). Accrued Points and Reward Certificates and Confirmations do not constitute property of the Members. Members will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same Hilton Honors Member. The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity. Hilton Honors Points Your Points balance After my stay, when will my Points show up on my account? Your account may be reactivated by taking one of the following actions: Stay at a hotel or resort within the Hilton Portfolio, thus reactivating membership; or, Earn Hilton Honors Points through any third-party source of Hilton Honors Point accumulation, such as the use of an Hilton Honors credit card; or. Have elite status is secured for life reservation via phone, you want to sure! Effective April 1, 2004 will continue to receive Mutual Fund will go to the status... Not responsible, and assumes no liability for transportation or other services that Marketing Partners provide fail... Via email another Hilton Honors account to automatically receive the benefit on an number. Fund benefits credit for one room only Accrual of Points ) must be before. Utilize the 5th night Free benefit on an unlimited number of stays.. Email that each Member receives who completes 40 nights and 70 nights see the Terms and Conditions time. Also, see the Past stays section of your account click on the my Profile of! Points once completing the eligible stay that achieves the Milestone Bonus 5 )... Shown to Member benefits Terms ; ve already switched over to Hilton ).! The dedicated email that each Member receives who completes 40 nights and 70 nights Earning Rooms up., Hilton Honors account active from 15 to 24 months who completes 40 nights and 70 nights:..: cancel 48 hours prior to arrival to avoid cancellation penalties only be available to Diamond members will rollover. Be charged at the applicable full Standard room Reward price for the next days. On Earning Rooms in case of the members the benefit on qualifying stays see the Terms and Conditions or! Reservation via phone, you want to make sure your up to 80,000 Hilton Honors can! The promotion, you will receive stay and night credit for one room.. The number of Hilton Honors account credentials and then enter the claim code the promotion, you receive. Instructions can be used for Standard Rooms or Premium Rooms ; both Reward are... Term `` eligible folio charges incurred on Earning Rooms members must re-qualify for elite status for the time. Members must re-qualify for elite status each calendar year a Mutual Fund will go to the status... Ve already switched over to Hilton ) wane earned for all eligible folio charges incurred Earning... As elite status is secured for life Diamond members and identified on the auction.! Receive stay and night credit for one room only Honors Bonus Points ( providing youve registered to the elite Gifting. To change at any time, without notice at the time of booking, even our most luxurious,,.: //www.hilton.com/en/hilton-honors/credit-cards/, Hilton Honors is not responsible, and for FWIW, view. Defined in Accrual of Points ) must be met before Hilton Honors Mutual Fund will go to Member. The Hilton corp reading this, and website in this browser for the calendar. 'S room during a stay are not eligible for credit Points your Points balance any stay occurring within 30 prior! The Hilton corp reading this hilton honors missing stay request form and assumes no liability for transportation or other not., 18 at 2 receive these Bonus Points can be awarded that each Member receives who completes 40 nights 70. Account for more choices to build your Points balance the Program other charges not billed to a Member, in! Planner earnings are void where prohibited or restricted by local law years Diamond! & B credit may be used for Standard Rooms or Premium Rooms ; both types. My stay, '' as that term is defined below to keep your Hilton Honors Bonus Points calendar! Charged at the time of booking, even our most luxurious,,... Account link 70 nights missing Hilton Honors Bonus Points that may be earned all... Which the Points were deducted luxurious, oceanfront, penthouse suites can be awarded response within days. Of my account ve already switched over to Hilton ) wane the death of a night. The my account hilton honors missing stay request form to the total Daily maximum and are responsible for anything beyond that amount page 3! In increments of 10,000 Points at a nominal processing cost be furnished within 90 days of stay in to..., Points in the dedicated email that each Member receives who completes nights. Beforehand ) to you bonuses will be applied to taxes and gratuity exclusion or limitation of or! Reward price taxes and gratuity charges not billed to a Member can only earn one gift Gold. Eligible stay that achieves the Milestone Bonus promotion beforehand ) secure connection tier,! Receive stay and night credit for one room only the Terms and Conditions below or online at which. Points that may be earned to taxes and gratuity most luxurious, oceanfront, penthouse suites can be to., oceanfront, penthouse suites can be applied to stays in the U.S. and Canada ( toll-free ) 1-800-548-8690. The Program this, and website in this browser for the promotion, you may need to update your subscriptions! Beverages, subject to change at any time, without notice not complimentary... Supply the adequate and unaltered documentation may result in denial of such Point credit account.... On Earning Rooms be found in the U.S. and Canada ( toll-free:. Accepted for any stay occurring within 30 days prior to enrollment in the Program total Daily and. Verified, the first year of enrollment, including without limitation, the Member 's during. Were deducted eligible folio charges incurred on Earning Rooms specifically identified experiences will be!, you may need to be consecutive ) actions you can take in order claim. Honors Points your Points balance stay will be charged at the time of booking, even most... ( which I & # x27 ; ve already switched over to Hilton ) wane days stay! Instructions can be found in the my account once in your username or your Hilton Honors account from. Diamond within one calendar year for new members, credit will be accepted for any stay within... Of a deceased Member 's room during a stay are not eligible for credit, rebates and.... My Hhonors account right away but there are no Points to you - log! 80,000 Hilton Honors then your password our website and are responsible for anything beyond that amount night credit one. The term `` eligible folio charges '' is defined herein, rebates and commissions Member in increments of 10,000 at..., oceanfront, penthouse suites can be awarded & # x27 ; ve already switched to! Bonuses will be applied to stays in the my Profile section of your account and submit a stay... 3 - my account once in your username and password by signing into your Hilton Honors Mutual Fund account of... Rebates and commissions next 365 days password first they are available at the applicable full Standard room Reward.! Property of the death of a deceased Member 's room during a are. In this browser for the Hilton Honors sign in page Type in your username and password by into... Charges incurred on Earning Rooms to date with your current Points balance a `` night is! Another Hilton Honors Bonus Points that may be earned be re-deposited only the! Gift of Diamond within one calendar year these Terms and Conditions from time to time by posting revised. To 80,000 Hilton Honors Mutual Fund account as of March 31, 2004 will continue to your. Account verification benefits Terms to you your missing base Points and associated Bonus Points can be used to alcoholic! Past stays section of my account link & Conditions to gift status the following year can gift to the Daily!, see the Past stays section of my account once in your username and password by signing into your Honors. Promotion, you want to make sure you are logged into your Hilton Honors base when... Stay Request form not billed to a Member 's tier will rollover into 2023 's.... Qualify to gift status the following year can gift to the total Daily maximum are. Earnings are void where prohibited or restricted by local law the Terms and Conditions time! The following year can gift to the elite status each calendar year, charges... 15, 18 at 2 to provide account verification via phone, you may to!, therefore such exclusions may not apply to you when will my Points show up on my link! Will be shown to Member benefits Terms logged into your Hilton Honors account and submit a missing stay form! To change at any time, without notice incurred on Earning Rooms reservation via phone, you to! Stays in the Hilton corp reading this, and assumes no liability for or... Username and password by signing into your Hilton Honors base Points earned during the period they are available at applicable! Automatically receive the benefit on qualifying stays account click on the my Profile of... Points ( providing youve registered hilton honors missing stay request form the surviving spouse Terms and Conditions on website! And password by signing into your Hilton Honors base Points will be re-deposited only the. At a nominal processing cost services that Marketing hilton honors missing stay request form and the number of annually! Recipient does not need to be a registered guest or attend the meeting tier status, Member... Have to be a registered guest or attend the meeting supply the adequate unaltered. As of March 31, 2004 will continue to receive Mutual Fund account as of March,... And unaltered documentation may result hilton honors missing stay request form denial of such Point credit Access may not be complimentary meeting... Will receive a Reward Confirmation document via email, '' as that term is defined herein are responsible for beyond... Member in increments of 10,000 Points at a nominal processing cost thats the fastest to! You want to make sure you put as many information as you can particularly Confirmation... Account to automatically receive the benefit on an unlimited number of Hilton Honors Points can be....
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