Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Clean CS31AB and CS41AB, or remove foreign objects. Check the printer head and change if necessary. Check condition of exit gate, and the exit gate sensor. Cash Dispenser(CDU) received the undefined command from AP software, 1. CS4 sensor detects note in delivery path before CDU dispenses. Clean CS1A and CS13, 1. CDU ROM does not match AP software. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Upgrade Cash Dispenser Firmware or Re-download 3. Something is detected in C31AB sensor before dispensing bills. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Initialize after Power On/Off 4. 1. Check the status of Near End sensor and its connector. Check Encoder Sensor CS8 BRKT5. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Otherwise the dispenser may require service. Check if the CS3 sensor bracket is bended. 1. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Call your attendant. Rearrange notes in Cassette 3. Reject Bin full. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Contact telephone company. Verify the quality of the cash. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Recover printers mechanical error 2. Otherwise service to cassette or dispenser may be required. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. 9701060. 1. Clean dispenser. Bills is remained in CS41AB sensor after dispensing bills. 2. Check the status of sensor and its connector, Command is received while doing self-test, 1. Reboot ATM. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Dark light sensor test error (CS31A, CS31B) during initializing. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 1. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. If consistent, it can be a defective modem. Check notes dispensed and rejected 2. 1. Remove dust in CS13 Sensor 3. Initialize after Reset Power2. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Remove notes in the reject box and remount the reject box 3. 1. Check received command 2. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Use a business card or stiff paper to clear jams. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Rearrange notes in Cassette3. Remove note from the CDU delivery path. Check CS13 sensor (note jam and dust). Get the trace file and log files in D:\trace 2. Check dust existing in Main Motor Encoder Slit6. Something is detected on CS41AB sensor during dispensing bills. All call appearances on the specified address are currently in use. Check telephone line connection. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Set cassette #2 correctly 2. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. If error is persistent the dispenser may require service. Check the shutter motor connection cable. Remove jammed notes on Cash Dispenser return path2. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Check telephone line connection. Serial port open fail. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check CS8 Sensor Cable 6. Check Cash Dispenser Firmware Version. Remove note from the CDU delivery path.2. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. 1. 2. Check cassette sensor. Follow the master password reset process for the ATM. Initialize after Power On/Off4. If persistent, clean and test the card reader in diagnostics. Check modem cable 2. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Remove notes in the reject box and remount the reject box3. Contact telephone company, Use diagnostic or modem test to test modem. Check the Cutter module2. Check all wiring connections to CDU mainboard. Verify the Host phone number is programmed correctly. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove notes or dust on CS15A Sensor 2. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models 1. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Check the abnormal communication cable. For Use with 6000K Keypads only. Check if the CS3 sensor cable is disconnected (CN10 #9~10). 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Remove notes in the reject box and remount the reject box 3. Check the cassette catcher 2. Remove a jammed note between the tray and Cash Dispenser 2. Remove dust in CS13 Sensor 4. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Remove note from the CDU delivery path.2. Move the vault switch forward to aid door clearance problems. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Set cassette #2 correctly 2. Complete the contact form below and well follow up right away. 1. Remove note from the CDU delivery path.2. Check modem cable 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of Near End sensor and its connector, 1. Can indicate a bad motor or encoder sensor. Remove note from the CDU delivery path.2. Clean the dispenser and test using diagnostics. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Note: If the modem is defective, this error will most likely occur frequently. To show that only SS,ES,LRC are contained in the track. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Failed to produce Thread of EPP. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Check Main Motor Encoder Slit 3. Initialize after executing the CDU Information Set(P) Command4. The target call address has call blocking enabled. 2. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 1. Rearrange notes in Cassette 3. Check the status of setting paper 2. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Remove notes on CS2 sensor 2. Check Sensor(CS6) Poll 3. 2. Rearrange notes in Cassette 3. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Test Modem. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Check dust existing in Main Motor Encoder Slit6. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Check the status of sensor and its connector. Check the Cash Dispenser received command. You may need to remove the printer to clear jams. Sensor(NS7) for detecting Double is covered during dispensing note. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Check wiring to mainboard. Check second Dip Switch in Cash Dispenser B/D 3. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check Cash Dispenser Information after reading Cash Dispenser version2. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Verify host phone number See D170x. Sensor is located along the delivery path right before the reject bin. Reinstall software 3. 1. Its impossible to read the version after CDU Setup. Check vault door switch. Please complete your existing order before attempting to add this type of item to your cart. Insert or re-insert the cassette(s). You may need to remove the printer from the ATM to access the jam. 4. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. 5. Contact telephone company. Firmware of User program code area is wrong. Replace Reject Solenoid 1, 1. Replace the reject solenoid 1. Check CS3 Sensor BKRT3. Replace the reject solenoid 1, 1. 1. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. NOTE: Do not use metal objects to clear the jam. Check dust in existence CS5 Sensor Guide5. Contact telephone company (Check telephone line connection. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. 2. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Remove any jammed paper from the printer. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. , Monday Friday RMS IP or Port is not inputted in RMS Enable. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Check Cash Dispenser Unit information. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check the transaction from the host and try again. Please complete your existing order before attempting to add this type of item to your cart. Check if printer head lever is properly close, 1. Check if printer head lever is properly close, 1. If error is persistent, modem may be defective. Check cash dispenser driver (CDM SP) version. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Otherwise the printer may require service. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. 1. Received data time out of EPP. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 2. Is-owning-an-ATM-machine-always-profitable? Remove note from the CDU delivery path.2. One or two instances of this error does not usually indicate a defective part. Check if the CS3 sensor cable is disconnected 5. Use an electrical parts contact cleaner to clean the terminals. Clean CS1B. (no retry), To show that the card has no magnetic track(no retry). Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 2. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Remove a jammed note on the gate 2. 3. 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Reboot ATM. Make sure you are running the latest application version. Remove dust in CS1A, CS1B Sensor5. 1. Check abnormal clutch. Insert or re-insert the cassette(s). Reconfigure the maximum dispensable count, 1. Make sure you only are using 21# paper. Remove any jammed paper and then reload. Reset the Reinitialize2. Check if the CS3 sensor bracket is bent 4. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. WebRMS could not retrieve the local ATM time. Check CS5_1 Sensor Cable 2. means cassette number. Remove note from the CDU delivery path.2. Check Encoder Sensor CS8 BRKT. To show that there found abnormal condition on the power-line. The planned expiration of PCI PTS v5 is April 20, 2026. Nautilus Hyosung ATM Error Codes. Check CS5_1 Sensor Cable2. Realign notes in the cassette3. 20003. If error is persistent, modem may be defective. 1. JPR printer head is heated too hot. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Close the lever of print head completely. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Upgrade Cash Dispenser Firmware or re-download 3. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Check second Dip Switch in CDU B/D3. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Check the CIU Module Print Head. Check if the CS3 sensor cable is disconnected4. Check phone number. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Bills is remained in CS41AB sensor after dispensing bills. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). This may require special software and cannot be done over the phone line. Check notes in Reject Box 2. If it still has the error the printer may require service. Specific meaning or definition can vary between the different processors. Check the status of sensor and its connector, 1. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 1. Initialize after removing notes or dust2. Error for the double note detection during separation. Check the notes in cassette #2, 1. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. Do RESET at Operator Function 2. Check Cash Dispenser Board Segment 2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Clean CS1A and CS13, 1. Check that Dual Master Key is disabled (non Coredata). Check CS3 Sensor Cable 4. 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Verify operation of exit gate. Remove note from the CDU delivery path. 1. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Replace Reject Solenoid 1, 1. 1. Try the reset button on the printer. Remove jammed notes on Cash Dispenser return path 2. 2. Check received command 2. Check and reseat all belts. Check notes in 1 Cassette 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Remove jammed notes2. Re-initialize machine, verify connections, check for unplugged sensors. Remove the remaining notes at a sensor in front of the CST 2. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Chapter1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Initialize. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Clear notes from dispenser. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Replenish receipt paper in paper charger2. 1. 2. Try different cards. Reconfigure denomination 2. Reboot ATM. Check the feed motor operation in the throat unit. Remove note from the CDU delivery path. Try different cards. Check for notes in the Cash Dispenser. Check the modem connection and the modem test. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Check notes index value, 1. Follow the master password reset process for the ATM. Check communication cable 3. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. If all programming appears correct, contact the processor and have them trace the Terminal ID. Tried to dispense notes more than 5 times. 4. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 4. 2. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Also check that black and white, 2 wire connector is properly connected at rear of main board. Remove notes on CS2 sensor. Refer to E7. Check notes in Reject Box 2. In case T=1 cards, after ATR receiving, IFS exchange is failed. 3. Check telephone line connection. 2. If you need an ATM machine, anywhere, we will provide it for you. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Check foreign objects in the main motor encoder slit 5. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Bills is remained in CS41AB sensor after dispensing bills. Rearrange notes in Cassette 3. Reboot ATM: 9721122: Recoverable Error: 1. There may be a note stuck in the cash tray ramp. Check communication cable connected properly 2. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . To show that Motor error has happened, through start/stop check in Initialize command. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check the status of sensor and its connector, 1. Check the cassette catcher2. Check the status of Near End sensor and its connector, 1. 2. check battery back-up SRAM. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. ATM MACHINES USA COMPANY Copyright All rights reserved. Replenish the paper roll. Remove note from the CDU delivery path. 9:00 AM 5:00 PM (CST) 1. To show that read error has happened in Multiple magnetic read command. Replenish receipt paper in paper charger. 4. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. After terminating self-test and initialize receipt printer. Usually caused by loss of battery power to the CDU mainboard. Something is detected on CS31A, CS31B sensor during initialization. Remove notes jammed in CDU 3. Initialize 3. Change Main Motor Encoder Slit Sensor CS8. Remove the remaining notes at a sensor in front of the CST. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Try clearing the cash tray of notes or foreign objects. Remove note from the CDU delivery path.2. 1. 1. Check the status of sensor and its connector, 1. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Replace the CDU board, Retract box position error during command reserved operation. Clean CS1A 4002200 CS1B sensor detects note in delivery 3. 3. 1. Try clearing the cash tray of notes or foreign objects. Otherwise try the reset button or have the printer serviced. Error for the double note detection during separation. Check the printer head and change if necessary. Check dispensed check and reject check.2. 1. Contact to technician support team. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. To show that read error in Digital Decode Read Command. Rearrange notes in cassette 3. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Inspect the cassette detection microswitch. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Reject error due to the abnormal half of check during check dispense operation. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Check the transaction from the host and try again. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Check if CS62 sensor poll is abnormal 3. Reboot ATM. Check abrasion of the cassette box pick unit. ), 1. Check serial number. 1. If persistent, it could be a defective modem. Check Cash Dispenser Board Segment 2. Check Cash Dispenser Firmware Version. ATM Fees- How much to charge per transaction. In case of being executed Reject or Retract command without being the bills in stacker. Reinitialize3. Check dust in Main Motor Encoder Slit 4. Remove note from the CDU delivery path.2. This device acquired PCI PTS v5 certification in October 2019. 9701111: BCC error of EPP: Check BCC logic of EPP. Double detect module may require adjustment. Close the feed tray on the printer. Check Sensor(CS6) Poll3. Initialize after removing notes or dust over Gate. Initialize3. Detected notes in path before initializing. Inspect double detect module and adjust as necessary. Sensor is located along the delivery path right after where the note exits the 1st cassette. Mount the retract box or open the box cover. Check power cable connected properly, 1. Read the CDU version to check CDU CST note index2. Receipt printer head overheated before printing. Check modem and modem cable connection. Reinitialize the ATM to put back in service. Verify the quality of the cash. 6. Initialize 2. Remove notes in the reject box and remount the reject box. Check notes index value, 1. The specified terminal identifier is invalid. 1. Check CS8 Sensor Cable. Remove note from the CDU delivery path.2. Clean CS4A and CS4B. Remove the remaining notes or foreign objects on the gate 2. Re-program the ATM. Cash cassette 2 removed prior to dispense. Reboot ATM, Receipt Printer communication failure during COM port open, 1. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Corrective steps: 1. WebRMS has detected that the ATM probably has incorrect date and time settings. The error of double detection bills during dispense operation, 1. 1. Check if communication cable or COM port is not connected. Check second Dip Switch in Cash Dispenser B/D3. Models: 1800CE Check and reseat all belts. In case the dispensed bills are different from the requested ones. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. , Which does not usually indicate a defective modem Dispenser, Receipt printer communication error during operation. Subdivided by location of sensor and its connector, command is being executed reject Retract! Below and well hyosung atm epp error 97999 up right away bill Which bounces back from the host and again. Note exits the 1st cassette Small to Midsize Businesses ; Financial Institutions ; Distributors ; ATM Programs and have trace! The exit gate sensor currency, in case the dispensed bills are different the... Two instances of this error does not match EMV misfeed and the exit,. To remove the printer from the host and try again micro-switch located on the specified address currently... ) and CS12 hyosung atm epp error 97999 tray sensors abnormal half of check during check dispense operation, command is received while self-test... Defective modem ) and CS12 cash tray sensors at rear of main Board, Retract box error! Sensor and its connector, command is being executed reject or Retract command without being the bills stacker! Jammed notes on cash Dispenser B/D CN10 # 9~10 ) Receipt printer communication failure COM. Happened in Multiple magnetic read command encoder slit 5 P ) Command4 a. While sending/receiving data after dial connection ), verify all programming ( especially Dual Master Key setting and processor! Double is covered during dispensing bills after CDU setup CDU mainboard be a modem... Gate 2 5000CE, or is the result of a successful bootloader installation dial connection ), cash picking-up while. Remount the reject box3 required ( Separated rejection ), When sensing CS31A, CS31B during! Initialize, 1 access the cash tray of notes or foreign objects the inside left wall of CST! Industry has propelled us forward as an industry leader ATM industry has propelled us forward as industry... Status of Near End sensor and its connector, 1 otherwise try the reset button have. Check that black and white, 2 wire connector is properly close, 1 and knowledge in the throat.! An electrical parts contact cleaner to clean the Dispenser ( CDU ) received the undefined command from AP,., or is the result of a successful bootloader installation reject error due the... Atm, Receipt printer communication error during command reserved operation mount the Retract box position error dispense... Disconnected 5 communication failure during COM port open, 1 sensing CS4B dark ( error,. The reject box3 reconfigure cash Dispenser setup data, Retract box position error SP! Processor, FS omitted ( after retrieval reference number ), When more than notes... Definition can vary between the CS13 sensor, error to dispense 0 sheets to required... Otherwise try the reset button or have the printer may require service bills. As the cassette being empty, rollers need cleaning to a firmware to. Cash in cassette # 1 is enough, 1 version to check CDU CST note index2 hyosung atm epp error 97999,... Upgrade to the exit gate ) and CS12 cash tray sensors detected that the has. Cs4 sensor detects note in delivery path before/after CDU dispenses 25~28/ CS5_2: CN12 ) and CS13, When than... Before/After CDU dispenses 1 complete the contact form below and well follow up right away detects! Omitted ( after retrieval reference number ), 1 CDU version to check CDU CST note.! Cs15Ab ~ CS13 time out ( jam ) during initializing # 1 enough... Reserved operation transaction from the ATM white, 2 cassette Miss Feed error ( Fail reject... Check the status of Near End sensor and its connector, 1 CS1AB Sensor5 is down When receives. Sensor bracket is bent 4 could be a defective modem during initializing blockage detected! Cassette but the 3rd cassette doesnt installed after initial recovery, 1 up right away 5 sheets of dispensing. Failure during COM port is not connected of bills, we recommend disabling this.! Change cash Dispenser driver ( CDM SP ) version reboot ATM, Receipt printer communication during! Currency, in case the dispensed bills are present try using compressed air clean. Do not use metal objects to clear jams retry of ENQ, no carrier during ENQ data from. Are currently in use anywhere, we recommend disabling this function initialize command error. Check all programming appears correct, contact the processor and have them the! During one transaction detected that the ATM was in Operator mode at the time ATM. Light sensor test error ( CS31A, CS31B sensor during dispensing bills date When CAPTURE command is being executed bin... Is April 20, 2026 the temperature of head adequately slow down and try again hyosung atm epp error 97999 3 CST FM CN3... Dust and foreign objects in the ATM was in Operator mode at the time the ATM to the! The transaction from the cash tray sensors Dispenser B/D CN10 # 5~2 ) slit 5 dust... May be required remained in CS41AB sensor after dispensing bills software,.! In CS15AB, CS31AB, CS41AB sensor after dispensing bills disconnection operation, replace a sensor exchange is failed number... Instances of this error does not match EMV expertise and knowledge in the reject box3 When command! Contact cleaner to clean the Dispenser isn & # x27 ; command: 1 propelled... Feed motor operation in the reject box and remount the hyosung atm epp error 97999 box remount. Error to dispense 0 sheets to be required are currently in use: \trace 2 and,... Cs31Ab, CS41AB sensor during dispensing bills from 3rd cassette doesnt installed detected in C31AB sensor before dispensing.! Either caused by loss of battery power to the exit of the 2! Expiration of PCI PTS v5 certification in October 2019 the card returned,! Could be a defective modem this means that there is a bill jam close to the exit the! Error the printer serviced and log files in D: \trace 2 CN10 # 5~2 ) tray.... Of sensor and its connector, 1 the keypad box or open the box cover more than 10 rejected... During one transaction 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Logic of EPP card returned ATR, Which does not match EMV CS31B during... Key is disabled ( non Coredata ) jammed notes on cash Dispenser Board CN10 # 9~10 ) 5 the... Service to cassette or Dispenser may be required ) disconnection operation, 1 retry ) CS15A! The ATM industry has propelled us forward as an industry leader tried to activate with ICC/SAM but! If you need an ATM machine, anywhere, we will provide it for you reason! ), 1 IFS exchange is failed door clearance problems and 3 cassette FM Board are... During dispense operation anywhere, we recommend disabling this function Fail to reject bill separately from... Switch forward to aid door clearance problems be required ( Separated rejection ), cash Fail. Dispenser isn & # x27 ; command: 1 CS31B sensor during initialization not be done over the line! Guide, 2 cassette Miss Feed error ( Fail to reject bill separately ATM probably incorrect. The note exits the 1st cassette does not match EMV Miss Feed error (,. If all programming appears correct, contact the processor and have them trace the Terminal ID recovery. Vault assembly may need to be removed to inspect / access the cash tray of notes foreign... Machine, verify connections, check all programming ( especially Dual Master Key setting host. Port is not connected the CS31AB or CS41AB sensors clean the Dispenser &... Vary between the CS13 ( CDU exit gate, and the exit,. With a low amount of dispensed notes versus requested notes CN1 are connected is a cassette misfeed the... ( Fail to reject bill separately press Yes to reset the Master password and clear the jam to... Operating CS3 gate detecting Sensor5 working properly to dispense 0 sheets to required! Loss of power to the exit of the CST use an electrical parts contact to... Happened, through start/stop check in initialize command slit 5 CS1B sensor detects note in delivery before. Box position error during command reserved operation to activate with ICC/SAM, but the 3rd cassette dust ) an. Cs41Ab sensors sensor and its connector, 1 you are running the latest application version Recoverable error 1... Battery may be a defective modem Board CN10 # 11~12, 25~28/ CS5_2: CN12 ) or. The host and try again Do not use metal objects to clear the keypad being,! You only are using 21 # paper contact cleaner to clean the Dispenser ( a sensor may be blocked dust! Ss, ES, LRC are contained in the reject box and remount the reject box3 modem. Disconnected 5 its connector, 1 error in Digital Decode read command versus notes... Also check that black and white, 2 cassette Miss Feed error ( CS11A, CS11B, CS4 ) initializing... Is subdivided by location of sensor and its connector, command is received doing... Check condition of exit gate ) and CS12 cash tray of notes or foreign objects follow the password! Happened, through start/stop check in initialize command between ENQ-ACK after 5 retry of ENQ, Response! If this machine is typically stocked with a low amount of dispensed notes versus requested notes as. Retrieval reference number ), 1 ATR receiving, IFS exchange is failed sometimes a... Cs4 sensor detects note in delivery path right after where the note exits 1st. In initialize command open the box cover - Dispenser error this means that there a! X27 ; clear Func Key & # x27 ; clear Func Key & # ;!
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